Fintech: One of Tampa Bay’s Best Places to Work

Department: Client Services

Position Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions: 

• Ensure all client calls and email requests are responded to appropriately and on a timely basis
• Timely processing of manual invoicing and bank account changes per department standards
• Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
• Maintain knowledge of Fintech policies, products, services, and internal procedures
• Educate clients on the Fintech website and processes
• Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
• Assist with updating SOPs and creating training documentation for internal and external use
• Keep management apprised of critical client situations
• Promote positive interactions with all Fintech business units
• Ensure positive client experience through high-quality service both written and verbal
• Respond to and resolve complex issues through incident recognition, research, and resolution
• Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

• Positive interpersonal skills
• Excellent verbal and written communication skills
• People-oriented and client-focused
• Problem analysis and problem-solving
• Solution knowledge
• Strategic thinking
• Detail-oriented
• Exceptional organizational skills and the ability to prioritize assignments
• Ability to produce results quickly
• Motivated, independent, able to work under pressure and meet deadlines
• Must be fluent Windows user with a basic understanding of database operation
• Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
• Project Management and ACH processing a plus
• Experience in helpdesk or ticketing system a plus
• 1-3 years client service experience

How to apply:

Apply to this position.

Department: Sales

The Distributor Account Manager’s primary responsibility is to manage, develop and maintain relationships with Fintech’s distributor customers. The Distributor Account Manager is responsible for managing these distributors and ensuring they utilize all current Fintech distributor support tools to grow their Fintech retailer customer base.

Essential Functions:

• Manage assigned distributors with a focus on Tier 1 growing share of mind for Fintech
• Increase Fintech retailers within the distributor customer base
• Working with the DPT (Distributor Program Team), partner with distributors to help understand all the benefits of Fintech and how to utilize Fintech’s distributor payment support tools
• Establish relationships with key decision makers within each distributor organization, beyond the day-to-day primary. This could include A/P managers, Operations (Drivers), Sales management, Controllers and certain executives including CFO and CEO.
• Ensure all distributors are participating in DEFT (Distributor EFT)
• Train and embed distributor support tools
• Sell and onboard new distributors
• Update Salesforce to ensure distributor contact information is always current
• Facilitate and follow up on the distributor customer needs
• Identify and elevate customer concerns to management

Qualifications:

• • College degree required
  • 3-5 yrs. experience in the alcohol beverage 3 Tier system required
  • Distributor knowledge and experience preferred
  • Alcohol Supplier and Retailer experience a plus
  • CRM sales management skills (Salesforce)
  • Strong relationship-building skills required
  • Strong influence and persuasion skills
  • Excellent communication skills – both verbal and written
  • Must be able to explain technical instructions in a user-friendly manner
  • Ability to interact and communicate with cross-functional internal staff in a timely and effective manner.
  • Proficient in various software applications (Word, Excel, PowerPoint, Outlook)

How to apply:

Apply to this position.

Department: Tech

We are looking for a React Native developer interested in building performant mobile apps across a variety of platforms. You will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Essential Functions:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Developing scalable, reusable components and front-end libraries
• Translating UI designs and UX wire-frames into high-quality codes
• Diagnose and fix bugs and performance bottlenecks
• Maintain code and write automated tests to ensure the product is of the highest quality.

Qualifications:

• 4+ years of professional software development experience.
• High proficiency in Node.js and Express framework.
• Implementing microservices which use the Express framework.
• Connecting microservices to interact with databases.
• Demonstrate programming skills using JSON, Web Services, SQL etc
• Working knowledge with Oracle or Mongo DB databases.
• Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
• Strong agile/scrum development experience
• Strong collaboration and communication skills within distributed project teams
• Working in compliance with the full Software Development Life Cycle.
• Understanding of how streaming technologies work such as Kafka.
• Identifying and finding solutions to bugs.
• Ensure you’ve written adequate test cases to verify design requirements are being met.
• Experience with automated testing suites
• Ability to learn and apply new technologies
• High organizational skills and ability to manage several projects at the same time.
• Ability to prioritize workload and work self-directed, as well as effectively collaborate as part of a team
• BS degree (or equivalent professional experience) in Computer Science preferred
• Previous experience with AWS technologies is a plus.
• Experience with GraphQL
• Global state management (Redux or MobX)

How to apply:

Apply to this position.

Department: Sales

The Inside Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions:

• Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
• Deliver phone and WebEx sales demos to small business owners
• Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
• Participate in sales-led marketing programs that promote clients interest
• Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
• Close deals
• Prepare, collect and process sales service agreements for new clients
• Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

• Minimum five years of inside sales or SMB sales required
• Self-starter and tenacious new business hunter
• Goal-driven
• Strong desire to compete in a professional manner and excel in sales peer group
• People-oriented and client-focused
• Ability to interact and communicate with internal team in a professional manner
• Ability to interact with customers in a professional and friendly manner
• Excellent phone manners are essential
• Excellent communication skills (verbal and written)
• Detail-oriented organizational skills
• Ability to prioritize in order to meet timelines
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
• Phone training and/or online presentation experience a plus
• Ability to work independently as well as part of a team

How to apply:

Apply to this position.

Department: Sales

Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions: 

• Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
• Deliver phone and WebEx sales demos to small business owners
• Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
• Participate in sales-led marketing programs that promote clients interest
• Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
• Close deals
• Prepare, collect and process sales service agreements for new clients
• Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

• Minimum two years inside or outside sales required
• Self-starter and tenacious new business hunter
• Goal-driven
• Strong desire to compete in a professional manner and excel in sales peer group
• People-oriented and client-focused
• Ability to interact and communicate with internal team in a professional manner
• Ability to interact with customers in a professional and friendly manner
• Excellent phone manners are essential
• Excellent communication skills (verbal and written)
• Detail-oriented organizational skills
• Ability to prioritize in order to meet timelines
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
• Phone training and/or online presentation experience a plus
• Ability to work independently as well as part of a team

How to apply:

Apply to this position.