Fantasy Farms LLC supplies fresh floral products to convenience retailers across North America, operating in a category where timing, data accuracy, and payment clarity are critical, especially during peak seasonal events like Valentine’s Day.
When a large convenience store chain began integrating newly acquired locations after a competitor buyout, Fantasy Farms was actively servicing both banners. As acquired stores transitioned to the new system through a phased rollout, unexpected gaps in sales reporting emerged during the Valentine’s Day period.
Fintech identified the issue early and led the recovery effort to restore visibility, reconcile payments, and protect partner trust.
The transition created operational blind spots at the worst possible time during Fantasy Farms’ highest volume holiday.
Key challenges included:
Without intervention, the issue threatened both revenue recovery and long-term collaboration.
Fintech’s subject matter experts monitored performance trends and quickly identified a sharp sales decline tied to stores that had recently transitioned banners. From there, Fintech led a targeted response focused on restoring data continuity and payment accuracy.
Early Issue Detection
Fintech flagged non‑reporting stores shortly after transition, identifying missing sales tied directly to affected locations and date ranges during the Valentine’s Day window.
Data Completion and Validation
Structured data completion protocols by way of alerts to both retailer and supplier partners from Fintech were used to isolate gaps, align them to transition timelines, and confirm what sales should have been reported. This gave both partners a clear, shared view of what was missing and why.
Payment Reconciliation
Using Fintech’s centralized reconciliation tools, including validated pricing and audit trails, missing sales and outstanding discrepancies were translated into defensible payment recovery. In total, 50,689 units in unreported sales were identified, representing $344,265.79 in outstanding supplier payments.
Active Partner Coordination
Fintech facilitated communication between the retailer and Fantasy Farms, ensuring stakeholders understood the status, next steps, and resolution timeline. This transparency reduced friction and kept both teams aligned through recovery.
The missing sales and associated payments were successfully recovered, restoring confidence in both data integrity and the new operational process during a critical seasonal event.
Beyond the immediate recovery:
Fintech helps partners move through change without losing control of data, revenue, or relationships. By combining early detection, validated data, and hands-on partner coordination, Fintech ensures that temporary disruption doesn’t become permanent loss, especially when timing matters most.
Fantasy Farms grows, processes, and distributes premium flowers, plants, and snacks to B2B clients.