Fintech: One of Tampa Bay’s Best Places to Work

We support everyone we touch with strength and fortitude, keeping our core values at the forefront of our decision making.

Life At Fintech

We are More Than a Workplace

At Fintech, we are passionate about providing the alcohol industry with the very best tools and services that make operating easier and more profitable – but we not only work hard, we play hard too. With a multitude of benefits and employee perks, it’s easy to see why Fintech is nominated for local and national awards each year.

Ready to start your career with the Fintech family?

Best Companies to work for in Florida 2021
2020 top places to work
TBBP 21
Florida Best Companies To Work For 2020 Winner
14th Annual Tampa Bay Tec Awards
Chamber of commerce 2005 small business winner
A True Commitment to our Clients and Fintechers

“It is an honor to work with such dedicated Fintechers whose passion for service and drive to reinvent how business is done in the alcohol industry is second to none – proving every day that our true competitive advantage is our people.” 
 

Tad Phelps, Chief Executive Officer

Benefits and Perks

Z

Company Paid Medical

Insurance for Employee and Dependent Children

Z

Employer Matched 401K

Up to 10% of Employee Salary

Z

100% Company Paid Dental

Insurance for Employee

Z

100% Company Paid Vision

Insurance for Employee

Company Paid Life Insurance

Company Paid Long and Short-Term Disability

Holiday Bonus

Incentive Compensation

Employee Recognition Program

Six Paid Holidays

18 Paid Vacation Days a Year

Business Casual Dress Code

Community Outreach Opportunities

Find Your Career with Fintech

View open positions and instructions on how to apply.

Client Support Specialist

Department: Client Services

Position Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions: 

  • Ensure all client calls and email requests are responded to appropriately and on a timely basis
  • Timely processing of manual invoicing and bank account changes per department standards
  • Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
  • Maintain knowledge of Fintech policies, products, services, and internal procedures
  • Educate clients on the Fintech website and processes
  • Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical client situations
  • Promote positive interactions with all Fintech business units
  • Ensure positive client experience through high-quality service both written and verbal
  • Respond to and resolve complex issues through incident recognition, research, and resolution
  • Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

  • Positive interpersonal skills
  • Excellent verbal and written communication skills
  • People-oriented and client-focused
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking
  • Detail-oriented
  • Exceptional organizational skills and the ability to prioritize assignments
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • 1-3 years client service experience

How to apply:

Apply to this position.

Data Analyst

Department: Data

The Data Analyst is responsible for transforming data into insights that drive business value.  A successful Data Analyst will be able to understand business challenges, translate them into technical requirements, leverage data analysis tools & techniques to develop business solutions, and clearly communicate results to internal and external stakeholders. 

Essential Functions:

  • Translate business questions into specific data and reporting requirements
  • Design and develop business analyses & reporting that answers key business questions
  • Analyze data to uncover key insights, create visualizations, craft a coherent story, and present findings
  • Define data engineering requirements in support of data and analytics business use cases
  • Define acceptance criteria that is clear and testable
  • Review data engineering outputs to ensure they meet the business needs
  • Ability to read and write SQL queries
  • Work side by side with data engineers to deliver high quality products
  • Take initiative to learn new things and grow rapidly from constant exposure to innovative ideas, concepts, and patterns as well as the ability to share those findings effectively

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 2+ years of recent experience in a business intelligence analyst or data analyst role
  • 2+ years of recent experience with SQL programming
  • Strong knowledge of data analysis and visualization tools required; Power BI preferred
  • Strong Excel and Power Point skills preferred
  • Ability to work independently with internal stakeholders to meet the data needs of the business, translating business needs into data and analytical requirements
  • Ability to deliver results of analyses in a clear and effective manner to all levels of technical expertise
  • Excellent written, verbal, presentation, and communication skills
  • Proactive work style and creative problem solver who can handle multiple projects, demonstrating a strong work ethic
  • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
  • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
  • Ability to analyze data across factors and time periods and identify and report trends/patterns

How to apply:

Apply to this position.

Distributor Data Analyst

Department: Sales

  • The Distributor Data Analyst partners with the Distributor Strategy Team to increase the percentage of Fintech retail customers with targeted distributors. The Distributor Data Analyst also partners with internal Fintech support teams to improve the standard operating procedures for submitting distributor customer lists. The Distributor Data Analyst must have alcohol distributor experience and an understanding of the alcohol 3-Tier system required.

    Essential Functions:

    • Support new distributor onboarding to maximize retailer relationships and secure customer list
    • Track and measure performance to determine successful distributor ROI.
    • Educate distributors on Fintech ROI and basic benefits of Fintech.
    • Assist in communicating and executing all support tools we will provide.
    • Establish relationships with key decision-makers within each distributor.
    • Understand specific operational opportunities within distributors.
    • Support Distributor Account Managers’ with the development, execution and recap of distributor incentive programs.
    • Work cross-functionally within the FT Support Teams team to leverage insights and target appropriate retailer accounts.
    • Identify and report on key distributor initiatives including progress, results and recommended next steps.
    • Contribute with the development of distributor programming and support material for efficient on-boarding of Fintech retailers.
    • Customer List Analysis Tasks
    • Monitoring of all DEFT/AFS requests
    • Follow-up with distributors who we’ve sent requests out and provide results and gaps.
    • Communicate all distributor results regularly with DAMs
    • Follow-up with customers who have been requested and not completed their enrollment.
      • Analyze Non-FT tab for multi-locations and provide to SMB team

    Qualifications:

    • Alcohol Distributor experience required
    • Understanding of the alcohol 3-Tier system required
    • Excellent time management skills and ability to multi-task and prioritize work
    • Attention to detail and problem-solving skills
    • Excellent written and verbal communication skills
    • Strong organizational and planning skills
    • Proficient in MS Office

How to apply:

Apply to this position.

Implementation Project Manager

Department: Data

The Implementation Project Manager role is focused on onboarding clients onto Fintech’s data product offerings and services. This role serves as the client resource for deploying repeatable solutions to clients. A successful Implementation Project Manager will excel at ensuring project delivery schedules are met while coordinating internal activities with other resources for successful delivery to the client.

Essential Functions:

  • Serve as the main point of contact for clients in the implementation of packaged data solution offerings
  • Join prospective client sales calls to serve as product expert and guide project delivery conversations
  • Manage implementation in accordance with established timelines, budget, quality standards, and/or contractual requirements
  • Manage the delivery schedule to ensure timeliness, accuracy, compliance, and quality as it relates to customer implementations
  • Responsible for internal and external status updates and reports
  • Collaborate with other functional areas for delivery to ensure timelines and client expectations are met
  • Escalate issues as appropriate in a timely manner.
  • Other tasks and projects as assigned by management

Qualifications:

  • Bachelor’s degree or consummate experience required
  • 2+ years experience in Project Manager role preferred
  • Experience with Salesforce, Snowflake, and Power BI preferred
  • Beverage Alcohol Industry experience preferred
  • Skilled in Microsoft Word, Excel, and PowerPoint
  • Experience with stakeholder management
  • Excellent written, verbal, presentation, and communication skills
  • Proactive work style with attention to detail and quality
  • Commitment to continuous improvement and a strong work ethic
  • Ability to work with staff at all levels and across various disciplines
  • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
  • Willingness to maintain a flexible schedule

How to apply:

Apply to this position.

Mapper

Department: Data

The Mapper’s primary responsibilities are to gather, maintain, and research data for the use of reviewing and preparing information.  In this role, the Mapper will be responsible for cleansing and matching the market data, with an understanding of data gathering to complete missing data pieces.

The successful Mapper is expected to learn data idiosyncrasies and how to best utilize this information to complete missing data from lines of products, starting with UPC and product description, to color and bottle size.

The successful Mapper is responsible for following standards for quality of data. Daily tasks will include understanding transaction data anomalies, product/store matching discrepancies and researching and understanding what pieces of information are needed to complete the data.

Essential Functions:

  • Determine best fit mapping for data harmonization
  • Align attribute labels to domain entities
  • Assist in curation of master data sets
  • Ad-hoc research
  • Process large volumes of data for extended periods
  • Perform quality control on data matching that was completed using automatic proprietary technology
  • Maintain match rates as necessary
  • Identify missing information from transaction data
  • Effectively communicate within department and cross-functionally, as appropriate
  • Draft, compile and merge written documentation as necessary
  • Participate in meetings and be dependable as a resource on assigned projects
  • Identify and elevate concerns to the manager
  • Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals
  • Other responsibilities as assigned

Qualifications:

  • Attentive to detail
  • Comfortable in Excel / Libre Calc
  • Can sustain parsing and accurately auditing thousands of data rows per shift
  • Proficient in written and oral English
  • Understanding of supply chain terminology a plus

How to apply:

Apply to this position.

 
 
Operations Support Specialist

Department: Client Services

The Operations Support Specialist position assists Fintech clients by being a point of contact from onboarding to continuing client support. Focused on processing client requests timely and accurately. The Operations Support Specialist is a champion of Fintech to our clients and follows the Company’s philosophy of providing excellent client service.

Essential Functions:

  • Entry of enrollment forms adhering to the department standards, accuracy, and duplicate processing
  • Handle customer phone calls
  • Process bank account changes requested by client
  • Process all monetary and non-monetary returns which includes client communication, tracking and follow up
  • Timely handling of invoice approvals
  • Ongoing account maintenance as required
  • Timely processing of changes requested
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Processing client/ Fintech requests to cancel services
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Ability to recognize and qualify Sales leads
  • Responsible for confirming with the banks EFT transactions
  • Client audits and proactive reach outs
  • Adhere to department standard for Sales Force case assignments and closures
  • Maintain professional skills to ensure client satisfaction
  • Formulate recommendations for system enhancements and process improvements
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Keep Management apprised of critical client situations
  • Promote positive interactions between all Fintech business units
  • Front desk assistance as required

Qualifications:

  • High school degree
  • Minimum one-year customer service experience
  • Interpersonal skills
  • Verbal and written communication skills
  • People-oriented and customer focused
  • Problem analysis and problem solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented
  • Exceptional organizational and prioritization skills
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position.

Product Marketing Manager

Department: Product Development

Essential Functions:

  • Be a subject matter expert for all of Fintech’s products across the three verticals that our products serve
  • Partner with executive leadership, product management, marketing, and other product marketing team members to develop and continuously evaluate go-to-market strategies for existing and new products
  • Create, source, publish, and maintain blogs, whitepapers, sales enablement collateral
  • Define and build consensus on the go to market strategy and vision of your experiments to drive customer engagement
  • Identify market opportunities, competitive analysis, and industry trends

Qualifications:

  • 3+ years product marketing or related industry experience
  • Proven record of successful product launches
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with good negotiation tactics.
  • Proactive and independent with the ability to take initiative.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Experience within CRM, supply chain, financial, data analytics, or other SaaS products
  • Experience leading within companies of various sizes from startup to enterprise
  • Familiar with SQL & Analytics tools

Apply to this position.

Python Developer

Department: Data

The Python Developer plays a critical role in helping us move and manage data through our data cloud infrastructure.

Essential Functions:

  • Develop python scripts that move data to and from a large variety of data sources
  • Build and test modular processing scripts in coordination with Data Engineering team
  • Schedule dynamic management scripts in Airflow
  • Test, optimize, and implement machine learning modules into production workflows
  • High attention to quality and details with ability to mitigate downstream dependency risk
  • Ability to master new techniques and apply with short learning curve
  • High organizational skills and ability to manage several projects simultaneously
  • Ability to prioritize workload and work self-directed, as well as effectively collaborate as part of a team

Qualifications:

    • Bachelor’s degree + (or equivalent professional experience) in relevant discipline (Math, Industrial or Electrical Engineering, Computer Science, Graduate Applied Stats, Economics)
    • 1-3 years of Python
    • 1-2 years of SQL
    • 1 year of Linux command shell experience
    • Airflow experience preferred

Apply to this position.

 
Remote Inside Sales Representative

Department: Sales

The Inside Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions:

  • Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
  • Deliver phone and WebEx sales demos to small business owners
  • Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
  • Participate in sales-led marketing programs that promote clients interest
  • Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
  • Close deals
  • Prepare, collect and process sales service agreements for new clients
  • Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

  • Minimum five years of inside sales or SMB sales required
  • Self-starter and tenacious new business hunter
  • Goal-driven
  • Strong desire to compete in a professional manner and excel in sales peer group
  • People-oriented and client-focused
  • Ability to interact and communicate with internal team in a professional manner
  • Ability to interact with customers in a professional and friendly manner
  • Excellent phone manners are essential
  • Excellent communication skills (verbal and written)
  • Detail-oriented organizational skills
  • Ability to prioritize in order to meet timelines
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Phone training and/or online presentation experience a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position.

SMB Sales Representative

Department: Sales

Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions: 

  • Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
  • Deliver phone and WebEx sales demos to small business owners
  • Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
  • Participate in sales-led marketing programs that promote clients interest
  • Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
  • Close deals
  • Prepare, collect and process sales service agreements for new clients
  • Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

  • Minimum two years inside or outside sales required
  • Self-starter and tenacious new business hunter
  • Goal-driven
  • Strong desire to compete in a professional manner and excel in sales peer group
  • People-oriented and client-focused
  • Ability to interact and communicate with internal team in a professional manner
  • Ability to interact with customers in a professional and friendly manner
  • Excellent phone manners are essential
  • Excellent communication skills (verbal and written)
  • Detail-oriented organizational skills
  • Ability to prioritize in order to meet timelines
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Phone training and/or online presentation experience a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position.

Technical Product Manager

Department: Product Development

Fintech Product Managers work with teams that are composed of designers, engineers, data scientists, and product marketers to deliver a great customer experience.  We believe in driving growth by building the most insightful software within the Beverage Alcohol industry.  As a Technical Product Manager, you will be responsible for developing a strategy and roadmap for our technical platforms, APIs, and integration efforts with partners. In a typical day, you will inspire internal teams to develop & launch solutions, communicate with external partners & customers, use data to evaluate product features, and build upon the product roadmap.

Essential Functions:

  • Define and build consensus on the roadmap, strategy, and vision of our API platform
  • Defines API Specifications and mock data
  • Establishes and maintains developer portal with support from a technical writer
  • Identify market opportunities, competitive analysis, and industry trends
  • Leads and motivates a team of engineers and other cross-functional representatives
  • Manage product backlog & stories
  • Actively participate in the product development lifecycle from inception to support
  • Drive product adoption by co-developing go to market strategies and measuring impacts

Qualifications:

  • 5+ years software development or software architecture experience
  • 2+ years product management or related industry experience
  • Proven record of successful product launches
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with good negotiation tactics.
  • Proactive and independent with the ability to take initiative.
  • Excellent time management skills with a proven ability to meet deadlines.

Apply to this position.

 
UI/UX Designer

Department: Product Development

Fintech UI/UX Designers work with teams that are composed of product management, engineers, data scientist, and product marketers to deliver a great customer experience.  We believe in driving growth by building the most insightful software within the Beverage Alcohol industry.  As an UI/UX Designer, you will be responsible for creating mobile and responsive web experiences within each vertical of the Beverage Alcohol industry. 

To be successful, you will need to have big vision thinking with tactical execution strategies for multiple related products. You will directly shape the vision of our experiences and drive innovation in our products.

Essential Functions:

  • Listen to our users, learn about them, and turn your insights into fresh and innovative design solutions
  • Partner with product management, engineering, other designers, and leadership to ensure we’re elevating and innovating on the user experience
  • Build consensus and communicate the user experience at multiple stages of the design process with user flows, wireframes, mockups, and prototypes.
  • Build and define forward-thinking UX patterns included as part of a unified design system.
  • Constantly share best design and usability practices with the team
  • Communicate the impact your designs will have on users and gain alignment and excitement from stakeholders

Qualifications:

  • 3+ years product design or related industry experience
  • Proven track record of solving problems for users and creating exceptional experiences across iOS, Android, and Web
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with good negotiation tactics
  • Proactive and independent with the ability to take initiative
  • Excellent time management skills with a proven ability to meet deadlines
  • Experience within CRM, supply chain, financial, data analytics, or other SaaS products
  • Experience leading within companies of various sizes from startups to enterprises
  • Familiar with SQL & Analytics tools

Apply to this position.