Fintech: One of Tampa Bay’s Best Places to Work

We support everyone we touch with strength and fortitude, keeping our core values at the forefront of our decision making.

Life At Fintech

We are More Than a Workplace

At Fintech, we are passionate about providing the alcohol industry with the very best tools and services that make operating easier and more profitable – but we not only work hard, we play hard too. With a multitude of benefits and employee perks, it’s easy to see why Fintech is nominated for local and national awards each year.

Ready to start your career with the Fintech family?

TBBP 21
A True Commitment to our Clients and Fintechers

“It is an honor to work with such dedicated Fintechers whose passion for service and drive to reinvent how business is done in the alcohol industry is second to none – proving every day that our true competitive advantage is our people.” 
 

Tad Phelps, Chief Executive Officer

Benefits and Perks

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Company Paid Medical

Insurance for Employee and Dependent Children

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Employer Matched 401K

Up to 10% of Employee Salary

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100% Company Paid Dental

Insurance for Employee

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100% Company Paid Vision

Insurance for Employee

Company Paid Life Insurance

Company Paid Long and Short-Term Disability

Holiday Bonus

Incentive Compensation

Employee Recognition Program

Six Paid Holidays

Start With 18 Paid Vacation Days a Year

Monthly Team-Building Events

Breakfast or Lunch on Fridays

Business Casual Dress Code

Group Events and Outings

Community Outreach Opportunities

Open Position

Find Your Opportunity with Fintech

View open positions and instructions on how to apply.

Account Manager

Department: Sales

Position Description: The Account Manager’s primary responsibility is to manage, develop and maintain relationships with Fintech’s retail clients in the grocery, convenience store and restaurant/hospitality industries in order to understand their business operations as it relates to the beverage alcohol industry. The Account Manager is responsible for servicing these accounts and ensuring the client is aware of and utilizes all current Fintech products. The Account Manager will also assist in selling new Fintech products and services to existing retail clients.

Essential Functions: 

  • Develop and maintain relationships with existing retail clients
  • Communicate with existing retail clients on a regular basis
  • Understand specific operations of retail client related to their beverage alcohol purchases – specifically to help retail client understand all the benefits of Fintech and to know when retail client would benefit from new Fintech products and services
  • Become familiar with every person within retail client organization that is involved with any aspect of their beverage alcohol purchases (decision-maker, accounting personnel, IT personnel, purchasing personnel, etc.)
  • Ensure all retail client contacts are kept up-to-date on new Fintech products and services
  • Develop procedure with retail client to maximize trading partner relationships
  • Send presentations, proposals and sales collateral to retail clients that would benefit from new products and services
  • Prepare and collect paperwork to activate new products and services
  • Coordinate with other departments to accomplish the work required to implement the sale of new products and services
  • Update records and databases to ensure retail client contact information is always current
  • Facilitate and follow up on the retail client needs within the Fintech organization
  • In addition to regular communication with retail client, perform periodic audits with various contacts within retail client organization to ensure client satisfaction
  • Identify and elevate client concerns to management
  • Attend various industry-related tradeshows to promote Fintech and drive new business
  • Provide Sr. Director of National Accounts with report(s) on status of activities, follow-up, and adherence to goals

Qualifications:

  • Associate’s Degree preferred
  • 3-5 years of Sales experience required, preferably in retail industry, hospitality industry, or beverage alcohol industry
  • Client Service and Regulated Retail Vertical experience preferred
  • Strong relationship building skills
  • Excellent presentation skills are essential
  • Excellent communication and follow up skills – both verbal and written
  • People-oriented and client focused
  • Detail-oriented with excellent organizational skills
  • Ability to interact with prospects and current clients in a professional and friendly manner
  • Ability to interact and communicate with internal staff in a timely and effective manner.
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Proven ability to work independently as well as part of a team
  • Some travel required

How to apply:

Apply to this position via Indeed.

Operations Support Specialist

Department: Client Services

Position Description: The Operations Support Specialist position assists Fintech clients by being a point of contact from onboarding to continuing client support. Focused on processing client requests timely and accurately. The Operations Support Specialist is a champion of Fintech to our clients and follows the Company’s philosophy of providing excellent service.

Essential Functions: 

  • Entry of enrollment forms adhering to the department standards, accuracy, and duplicate processing
  • Handle client phone calls 
  • Process bank account changes requested by client
  • Process all monetary and non-monetary returns which include client communication, tracking, and follow up
  • Timely handling of invoice approvals
  • Ongoing account maintenance as required
  • Timely processing of changes requested
  • Obtain and evaluate all relevant information to handle product and service inquiries 
  • Processing client/ Fintech requests to cancel services 
  • Maintain knowledge of Fintech policies, products, services, and internal procedures
  • Ability to recognize and qualify Sales leads
  • Responsible for confirming with the bank’s EFT transactions 
  • Client audits and proactive reach-outs
  • Adhere to department standard for SalesForce case assignments and closures
  • Maintain professional skills to ensure client satisfaction
  • Formulate recommendations for system enhancements and process improvements 
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Keep Management apprised of critical client situations
  • Promote positive interactions between all Fintech business units 
  • Front desk assistance as required
  • Other duties as assigned

Qualifications:

  • High school degree 
  • Minimum one-year client service experience
  • Interpersonal skills
  • Verbal and written communication skills 
  • People-oriented and client-focused
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented 
  • Exceptional organizational and prioritization skills 
  • Must be a fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position via Indeed 

Sales Administrator

Department: Sales

Position Description: The Sales Administrator’s primary responsibility is to initiate the onboarding process for new Electronic Funds Transfer (EFT) clients, as well as troubleshooting problems with new EFT entries. The Sales Administrator is a champion of Fintech to our clients and follows the company’s philosophy of providing excellent client service.

Essential Functions: 

  • Daily monitoring of incoming enrollments forms via fax, email or hardcopy
  • Reviewing enrollment forms for completeness, and gathering any missing information
  • Proactively searching multiple databases to ensure that the client setup is not duplicated
  • Using multiple software programs to process EFT enrollments
  • Filing enrollment forms electronically on a shared drive
  • Following up with internal colleagues, distributors, and/or clients to ensure that all enrollment issues are resolved, and forms are processed to completion
  • Handling inbound calls from clients
  • Adding notes and actions items into internal database
  • Running daily, weekly and monthly reports

    Qualifications:

    • 1 year of client support experience required
    • Ability to interact with clients in a professional and friendly manner
    • Ability to interact and communicate with internal team in an effective and courteous manner
    • Excellent phone manners are essential
    • Excellent communication skills, both verbal and written
    • Detail-oriented with excellent organizational skills

      How to apply:

      Apply to this position via Indeed.

      Senior Digital Marketing Team Member

      Department: Marketing

      Position Description:

      The Senior Digital Marketing Team Member leads the company in B2B digital marketing strategy within the beverage alcohol industry. Our senior digital marketing position is responsible for planning and executing digital strategies and maintaining website optimization to grow our client base, wallet share and brand awareness while tracking SQLs, lead conversions, and KPIs associated with the digital strategy. Our position works with Sales and Marketing Enablement on lead flow automation and other automated and operational solutions that support revenue growth and performance tracking.

      Essential Functions: 

      • Determine and execute best use of digital budget that will deliver the expected ROI and track results
      • Work with Campaign Manager on the timing of such initiatives as it supports the overall goals of the department
      • Develop and maintain a campaign tracking method for sales team
      • Grow website engagement – i.e. increase form fills and time-on-site
      • Monitor and maintain website efficiency
      • Weekly recaps on campaign success and website performance
      • Monthly/Quarterly wrap-up on campaign success and website performance
      • Manage lead flow into CRM working with sales and marketing enablement
      • Build and manage marketing automation solutions to support lead generation and wallet share growth
      • Build and maintain Salesforce dashboard that tracks lead conversion
      • Build-out and maintain Pardot functionality as it pertains to list management, opt-out functionality, and score-carding
      • Manage back-end website build-outs / improvements to ensure sustainable growth and flexibility of use
      • Apply working knowledge of Salesforce software and Pardot CRM

        Qualifications:

        • Marketing degree, with digital specialization
        • Four years of successful digital marketing experience for B2B company
        • In-depth knowledge of digital marketing strategy and analytics to drive company sales
        • SEO
        • SEM
        • Strong experience using both Pardot and Salesforce
        • Experience using WordPress
        • Experience using Google AdWords
        • Experience using Google Analytics

          How to apply:

          Apply to this position via Indeed.

          SMB Sales Representative

          Department: Sales

          Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

          Essential Functions: 

          • Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
          • Deliver phone and WebEx sales demos to small business owners
          • Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
          • Participate in sales-led marketing programs that promote clients interest
          • Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
          • Close deals
          • Prepare, collect and process sales service agreements for new clients
          • Participate in a weekly team sales cadence and sales performance reporting

          Qualifications:

          • Minimum two years inside or outside sales required
          • Self-starter and tenacious new business hunter
          • Goal-driven
          • Strong desire to compete in a professional manner and excel in sales peer group
          • People-oriented and client-focused
          • Ability to interact and communicate with internal team in a professional manner
          • Ability to interact with customers in a professional and friendly manner
          • Excellent phone manners are essential
          • Excellent communication skills (verbal and written)
          • Detail-oriented organizational skills
          • Ability to prioritize in order to meet timelines
          • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
          • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
          • Phone training and/or online presentation experience a plus
          • Ability to work independently as well as part of a team

          How to apply:

          Apply to this position via Indeed.

          Systems Engineer

          Department:  IT

          Position Description:  (including areas of responsibility)

          The Systems Engineer is responsible for the day-to-day operations of the company’s technical systems and infrastructure. The Systems Engineer ensures the core company systems are available in a 24×7 environment, provides research and guidance in maintaining scalable systems with 99% uptime, and ensures a high level of security, integrity and availability.

          Essentials Functions: 

          • Administer an enterprise on-premise environment consisting of Microsoft Windows servers, Active Directory, VMware vCenter, NetApp storage, Citrix NetScalers, and Cisco UCS blade chassis.
          • Manage a variety of SaaS applications/services such as Microsoft Office 365 w/ Exchange, LastPass Enterprise, DNSFilter, Duo, Meraki, and Mimecast.
          • Maintain data availability and integrity by using tools such as Cohesity, ExaGrid, and VMware Site Recovery Manager.
          • Monitor applications, services, and servers with tools such as LogicMonitor and vRealize Operations Manager.
          • Proactively identify and remediate security issues via tools such as VMware Skyline, Trend Worry-Free malware protection, and NetApp ActiveIQ.
          • Administer a growing Microsoft Azure environment consisting of virtual machines, storage accounts, security, load balancers, DNS zones, networks, and related services
          • Conduct security-centric infrastructure components and various scanning tools
          • Work with outside consultants as appropriate for independent security audits, penetration tests, SSAE18 and customer related audits
          • Proactively identify potential issues in the production environment and help recommend solutions
          • Assist when necessary with hardware support and networking services to internal departments (computers, phones, printers, network access, copy machines) and external clients
          • Participate in the team’s on-call support rotation
          • Patch & Backup Management
          • Additional duties and responsibilities as assigned

           Qualifications:

          • A minimum of five years of experience working in a system engineering role.
          • S. degree in MIS, computer science, engineering, related technical degree or commensurate experience
          • Demonstratable experience managing a multi-site Active Directory deployment along with related services such as Group Policy, DNS, DHCP, and Certificate Services.
          • Experience managing multiple vCenter 5.5 to 6.7 clusters along with related services such as vRealize Operations Manager, Site Recovery Manager, and VMware Skyline.
          • Experience managing a Microsoft/Office 365 tenant with more than 100 users including products and services such as Exchange Online, Microsoft Onedrive, and Microsoft Teams.
          • Experience managing resources in public clouds (AWS, Azure, etc) including deploying virtual machines, load balancers, security groups, storage buckets, and other related PaaS services.
          • Experience administering storage appliances, blade server systems, and rack mounted equipment
          • Windows Server (2008/2012/2019) Systems Administration and Engineering
          • Ability to plan, organize, schedule, and manage personal work and small projects
          • Strong problem solving, decision-making, and analytical abilities
          • Experience with NetApp SAN is a plus
          • Linux admin and shell scripting skills is a plus
          • Knowledge of administering/managing Cisco switches (network and storage) is a plus
          • Experience administering Citrix Netscalers (physical or virtual) is a plus
          • Knowledge of provisioning and managing public SSL/TLS certificates is a plus
          • Microsoft Intune administration/management is a plus
          • Managing Macs at scale is a plus
          • Relevant IT Certifications (Microsoft, VMware, etc) is a plus

           Physical Requirements:  (Example:  This position is performed in a normal office environment.  Physical demands require occasional lifting up to 15 lbs, sitting > 66% of the time, standing or walking > 33% of the time, talking, hearing, using hands to touch, handle, keyboard > 66% of the time.

          Reports To:   Director of IT

          Direct Reports:  N/A

          Full Time or Part Time:  Full Time

          How to apply:

          Apply to this position via Indeed