Fintech: One of Tampa Bay’s Best Places to Work

We support everyone we touch with strength and fortitude, keeping our core values at the forefront of our decision making.

Life At Fintech

We are More Than a Workplace

At Fintech, we are passionate about providing the alcohol industry with the very best tools and services that make operating easier and more profitable – but we not only work hard, we play hard too. With a multitude of benefits and employee perks, it’s easy to see why Fintech is nominated for local and national awards each year.

Ready to start your career with the Fintech family?

TBBP 21
A True Commitment to our Clients and Fintechers

“It is an honor to work with such dedicated Fintechers whose passion for service and drive to reinvent how business is done in the alcohol industry is second to none – proving every day that our true competitive advantage is our people.” 
 

Tad Phelps, Chief Executive Officer

Benefits and Perks

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Company Paid Medical

Insurance for Employee and Dependent Children

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Employer Matched 401K

Up to 10% of Employee Salary

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100% Company Paid Dental

Insurance for Employee

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100% Company Paid Vision

Insurance for Employee

Company Paid Life Insurance

Company Paid Long and Short-Term Disability

Holiday Bonus

Incentive Compensation

Employee Recognition Program

Six Paid Holidays

18 Paid Vacation Days a Year

Monthly Team-Building Events

Breakfast or Lunch on Fridays

Business Casual Dress Code

Group Events and Outings

Community Outreach Opportunities

Open Position

Find Your Opportunity with Fintech

View open positions and instructions on how to apply.

Client Support Specialist

Department: Client Services

Position Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions: 

  • Ensure all client calls and email requests are responded to appropriately and on a timely basis
  • Timely processing of manual invoicing and bank account changes per department standards
  • Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
  • Maintain knowledge of Fintech policies, products, services, and internal procedures
  • Educate clients on the Fintech website and processes
  • Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical client situations
  • Promote positive interactions with all Fintech business units
  • Ensure positive client experience through high-quality service both written and verbal
  • Respond to and resolve complex issues through incident recognition, research, and resolution
  • Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

  • Positive interpersonal skills
  • Excellent verbal and written communication skills
  • People-oriented and client-focused
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking
  • Detail-oriented
  • Exceptional organizational skills and the ability to prioritize assignments
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • 1-3 years client service experience

How to apply:

Apply to this position.

Cloud Engineer

Department: TECH

Position Description: The Cloud Engineer is responsible for the day-to-day operations of the company’s cloud systems and infrastructure. The Cloud Engineer maintains and supports cloud-based systems in a 24×7 environment, provides cloud services management (scaling, backup, migration) maintaining scalable systems with 99% uptime, and ensures a high level of security, integrity and availability through planning and design of the Infrastructure on Cloud.

Essential Functions: 

  • Work with our engineering team to identify and implement the most optimal cloud-based solutions for the company.
  • Plan, design and script cloud-based servers and applications.
  • Script the migration of on-prem Windows, VMware environment to the Azure cloud.
  • Manage cloud environments in accordance with company security guidelines.
  • Deploy and debug cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
  • Train teams on the implementation of new cloud-based initiatives, providing associated training as required.
  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems.
  • Build and design web services in the cloud, along with implementing the set-up of geographically redundant services.
  • Stay current with industry trends, making recommendations as needed to help the organization innovate and excel.
  • Experience in configuring Kubernetes clusters in managed and unmanaged environments.
  • Experience in Data management (Azure storage) and Data delivery with Azure CDN
  • Experience in migrating on-prem applications running on IAAS to PAAS and serverless wherever possible
  • Experience in lifting and shifting applications to Azure using Azure Site recovery
  • Experience in implementing PowerShell DSC for configuration management and Terraform for infrastructure automation
  • Experience configuring CI/CD pipelines in the on-prem, Azure cloud (AWS, GCP) using Azure DevOps
  • Experience in configuring dashboards in Azure for cost analysis/app insights workbooks and Azure DevOps for pipelines, work items, and bugs
  • Experience in debugging network related issues using Wireshark/Fiddler/Solar Winds/Logic Monitor

Qualifications:

  • Three to five years of experience in a Cloud Engineer role or related position.
  • Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
  • Experience working with JavaScript, authoring Bash scripts, Docker Swarm and .Net deployments on Kubernetes including storage a plus.
  • Certification in Azure, Cloud Security, and/or OpenStack Administrator a plus. (Other cloud-related certification also a plus.)
  • Experience with SOA applications and cloud-based services, preferably Azure.
  • Knowledge of web services, API, REST and RPC.
  • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
  • Experience with Windows Server 2008/12/16/19, IIS 6,7,8,10
  • Experience with scripting languages
  • Experience with version control tools: Azure DevOps, Git, Team Foundation Server (TFS)
  • Knowledge of infrastructure automation: Terraform, Azure ARM Templates
  • Monitoring Tools: App Dynamics, Azure application insights, solar winds, Logic Monitor
  • Networking/Load Balancing/Firewalls: NetScaler, Palo Alto, Azure Front door
  • Experience working in a Hybrid environment with cloud management (Azure)is a plus
  • Experience working with microservices is a plus
  • Experience in managing content management sites is a plus
  • Experience in customizing Azure DevOps work items, process templates, and workflow is a plus
  • Microsoft Certified: DevOps Engineer is a plus
  • Microsoft Certified: Azure Administrator is a plus

How to apply:

Apply to this position.

Integration Solutions Analyst

Department: IT

Position Description: The Integration Solution Analyst assists Fintech clients, partners, third parties, and internal team members with technical inquiries. They encompass a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service.

Essential Functions: 

  • Provides Level II support for all service offerings
  • Acts as a liaison between clients, the Implementation department and the IT department
  • Assist with internal client operational support – including, but not limited to application setup, application errors, data queries, and product training
  • Provide technical support and research to internal and external clients
  • Provide Level II support on file format issues, questions and modifications, end of day file questions, file mapping setups and file regeneration by client request
  • Perform new client initial technical contact calls to introduce data standards and file specifications (EDI, XML, proprietary formats), file transmission protocols (AS2, FTP, FTPs, sFTP, HTTPs) and testing procedures and timeframes
  • Directly assist external clients with technical inquiries and/or application errors that require additional research and development
  • Conduct pre and post-deployment QA testing
  • Communicate and document requested changes to development personnel
  • Research internal system errors and develop solutions for long-term correction
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Maintain knowledge of Fintech policies, products, services and internal procedures
  • Educate clients on Fintech website, processes, products and services
  • Formulate recommendations for systems enhancements and process improvements to increase efficiencies (with Client Services departments ) and improve  client end-user experience
  • Responsible for conducting audits and resolving client issues at point of contact
  • Keep Management apprised of critical customer situations
  • Conduct quality checks and report findings back to Management (with proposed recommendations)
  • Other duties as assigned including projects, reporting and assisting client services in overflow work

Qualifications:

  • Bachelor’s degree in MIS, computer science, engineering, related technical degree or commensurate experience is preferred, but not required
  • Verbal and written communication skills
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking, multi-tasking ability
  • Detail-oriented
  • Determining escalated issues action
  • Exceptional organizational skills and the ability to prioritize assignments
  • Ability to produce results quickly
  • Aptitude for technical support
  • Knowledge of computer networking and systems troubleshooting
  • Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Experience with Oracle SQL/SQL Developer a plus

How to apply:

Apply to this position.

.Net Full Stack Developer

Department: IT

Position Description: A great candidate for the .NET Full Stack Developer position has a curious, analytical mind, and enjoys gaining new knowledge on the go in a fast-paced environment. They are dedicated to their work, quality-focused and are willing to take initiative and go the extra step to help the team. Collaboration and communicating effectively with teammates are important for this role.

Essential Functions: 

  • Understand the full technology stack and how all the pieces fit together
  • Create site layout/user interface from provided design concepts by using HTML/CSS best practices.
  • Development of robust and user-friendly .NET-based web applications.
  • Deliver testable, maintainable, and high-quality code
  • Performance tuning, improvement, and usability
  • Share knowledge, promote best practices, and collaborate with other engineers
  • Develop and deploy web APIs and integrations with web APIs
  • Take operational responsibility for the services we deploy
  • Assessing standards and technologies through experimentation/prototyping
  • Creating and maintaining relevant application design/implementation documentation, providing technical support and guidance to the solution developers
  • All other responsibilities as assigned

Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering or a related area is preferred
  • 3+ years software development in related technologies
  • Proficiency with fundamental front-end languages and frameworks: HTML, CSS, and JavaScript (jQuery and front-end frameworks such as React or Angular).
  • Proficient with the following server-side technology: C#, .NET Core, ASP.NET MVC.
  • Experience working with Azure DevOps (triage issues, source control and build/deploy).
  • Experience working with server and client-side testing frameworks: MS Test, Jest.
  • Proficiency with using source control and automated build technology for app deployment.
  • Understanding of REST/SOAP/XML services
  • Strong skills in creating SQL queries, query optimization and table design
  • Strong understanding of object-oriented programming
  • 2+ years iterative software development methodologies (e.g. Agile, Scrum, etc.)
  • Self-motivated, self-directed, and personally accountable
  • Excels in a highly collaborative, cross-functional environment
  • Client focused, obsessed with delivering high quality, robust solutions
  • Excellent at applying critical thinking skills and problem solving
  • Excellent communicator, able to anticipate and prevent problems
  • Works well in a team environment
  • Experience working with Microsoft Azure Cloud a plus
  • Experience working React.js a plus
  • Experience with automated testing frameworks and software a plus

How to apply:

Apply to this position.

Product Designer

Department: Product Development

Position Description: Fintech Product Designers work with teams that are composed of product management, engineers, data scientist, and product marketers to deliver a great customer experience.  We believe in driving growth by building the most insightful software within the Beverage Alcohol industry.  As a Product Designer, you will be responsible for creating mobile and responsive web experiences within each vertical of the Beverage Alcohol industry.  To be successful, you will need to have big vision thinking with tactical execution strategies for multiple related products. You will directly shape the vision of our experiences and drive innovation in our products.

Essential Functions: 

  • Listen to our users, learn about them, and turn your insights into fresh and innovative design solutions
  • Partner with product management, engineering, other designers, and leadership to ensure we’re elevating and innovating on the user experience
  • Build consensus and communicate the user experience at multiple stages of the design process with user flows, wireframes, mockups, and prototypes.
  • Build and define forward-thinking UX patterns included as part of a unified design system.
  • Constantly share best design and usability practices with the team
  • Communicate the impact your designs will have on users and gain alignment and excitement from stakeholders

Qualifications:

  • 3+ years product design or related industry experience
  • Proven track record of solving problems for users and creating exceptional experiences across iOS, Android, and Web
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with good negotiation tactics
  • Proactive and independent with the ability to take initiative
  • Excellent time management skills with a proven ability to meet deadlines
  • Experience within CRM, supply chain, financial, data analytics, or other SaaS products preferred
  • Experience leading within companies of various sizes from startups to enterprises preferred
  • Familiar with SQL & Analytics tools preferred

How to apply:

Apply to this position.

SMB Sales Representative

Department: Sales

Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

Essential Functions: 

  • Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
  • Deliver phone and WebEx sales demos to small business owners
  • Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
  • Participate in sales-led marketing programs that promote clients interest
  • Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
  • Close deals
  • Prepare, collect and process sales service agreements for new clients
  • Participate in a weekly team sales cadence and sales performance reporting

Qualifications:

  • Minimum two years inside or outside sales required
  • Self-starter and tenacious new business hunter
  • Goal-driven
  • Strong desire to compete in a professional manner and excel in sales peer group
  • People-oriented and client-focused
  • Ability to interact and communicate with internal team in a professional manner
  • Ability to interact with customers in a professional and friendly manner
  • Excellent phone manners are essential
  • Excellent communication skills (verbal and written)
  • Detail-oriented organizational skills
  • Ability to prioritize in order to meet timelines
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
  • Phone training and/or online presentation experience a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position.

Technical Product Manager

Department: Product

Position Description: Fintech Product Managers work with teams that are composed of designers, engineers, data scientist, and product marketers to deliver a great customer experience.  We believe in driving growth by building the most insightful software within the Beverage Alcohol industry.  As a Technical Product Manager, you will be responsible for developing a strategy and roadmap for our technical platforms, APIs, and integration efforts with partners. In a typical day you will inspire internal teams to develop & launch solutions, communicate with external partners & customers, use data to evaluate product features, and build upon the product roadmap.

Essential Functions: 

  • Define and build consensus on the roadmap, strategy, and vision of our platform
  • Identify market opportunities, competitive analysis, and industry trends
  • Leads and motivates a team of engineers and other cross-functional representatives
  • Manage product backlog & stories
  • Actively participate in the product development lifecycle from inception to support
  • Drive product adoption by co-developing go to market strategies and measuring impacts

Qualifications:

  • 5+ years software development or software architecture experience
  • 2+ years product management or related industry experience
  • Proven record of successful product launches
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with good negotiation tactics
  • Proactive and independent with the ability to take initiative
  • Excellent time management skills with a proven ability to meet deadlines
  • Experience within CRM, supply chain, financial, data analytics, or other SaaS products preferred
  • Experience leading within companies of various sizes from startups to enterprises preferred
  • Familiar with SQL & Analytics tools preferred

How to apply:

Apply to this position.

Technical Project Manager

Department: DATA

Position Description: The Technical Project Manager will create detailed plans encompassing scope, projected resources, and delivery requirements from knowledgeable interactions with the data services, data governance, and data engineering teams. The Technical Project Manager will be expected to understand highly detailed technical explanations in order to simplify the same for various stakeholders throughout the organization and will be further tasked with delivering development results in a timely and comprehensive manner.

Essential Functions: 

  • Encapsulate stakeholder requirements in project plan
  • Assess available resources and ability to deliver
  • Provide suggestions for bounding scope of proposed projects
  • Communicate constraints of delivery and set appropriate expectations for internal teams
  • Facilitate necessary resource interaction and stitch together deliverables in timely fashion
  • Absorb highly complex data model and associated tool interactions
  • Transform technical detail for consumption by non-technical teams and stakeholders

Qualifications:

  • 2+ years of experience in technical project management
  • Proven ability to work both independently as well as within large cross-functional teams
  • Highly organized and detail-oriented
  • Experience with and understanding of common data constructs and programming languages
  • Strong verbal and written communicator of technical detail
  • Ability to explain complexities in simplified, easily digestible terms

How to apply:

Apply to this position.