Fintech: One of Tampa Bay’s Best Places to Work

We support everyone we touch with strength and fortitude, keeping our core values at the forefront of our decision making.

Life At Fintech

We are More Than a Workplace

At Fintech, we are passionate about providing the alcohol industry with the very best tools and services that make operating easier and more profitable – but we not only work hard, we play hard too. With a multitude of benefits and employee perks, it’s easy to see why Fintech is nominated for local and national awards each year.

Ready to start your career with the Fintech family?

TBBP 21
A True Commitment to our Clients and Fintechers

“It is an honor to work with such dedicated Fintechers whose passion for service and drive to reinvent how business is done in the alcohol industry is second to none – proving every day that our true competitive advantage is our people.” 
 

Tad Phelps, Chief Executive Officer

Benefits and Perks

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Company Paid Medical

Insurance for Employee and Dependent Children

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Employer Matched 401K

Up to 10% of Employee Salary

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100% Company Paid Dental

Insurance for Employee

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100% Company Paid Vision

Insurance for Employee

Company Paid Life Insurance

Company Paid Long and Short-Term Disability

Holiday Bonus

Incentive Compensation

Employee Recognition Program

Six Paid Holidays

18 Paid Vacation Days a Year

Monthly Team-Building Events

Breakfast or Lunch on Fridays

Business Casual Dress Code

Group Events and Outings

Community Outreach Opportunities

Open Position

Find Your Opportunity with Fintech

View open positions and instructions on how to apply.

Client Support Specialist

Department: Client Services

Position Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.

Essential Functions: 

  • Ensure all client calls and email requests are responded to appropriately and on a timely basis
  • Timely processing of manual invoicing and bank account changes per department standards
  • Process all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.
  • Maintain knowledge of Fintech policies, products, services, and internal procedures
  • Educate clients on the Fintech website and processes
  • Formulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.
  • Assist with updating SOPs and creating training documentation for internal and external use
  • Keep management apprised of critical client situations
  • Promote positive interactions with all Fintech business units
  • Ensure positive client experience through high-quality service both written and verbal
  • Respond to and resolve complex issues through incident recognition, research, and resolution
  • Capture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants

Qualifications:

  • Positive interpersonal skills
  • Excellent verbal and written communication skills
  • People-oriented and client-focused
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking
  • Detail-oriented
  • Exceptional organizational skills and the ability to prioritize assignments
  • Ability to produce results quickly
  • Motivated, independent, able to work under pressure and meet deadlines
  • Must be fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Project Management and ACH processing a plus
  • Experience in helpdesk or ticketing system a plus
  • 1-3 years client service experience

How to apply:

Apply to this position.

Data Quality Assurance Analyst

Department: Data

Position Description: The Data Quality Assurance Analyst will provide, among other things: test case development, hands-on testing, risk analysis, bug triaging, and various types of testing services to enable the data engineering team to deliver high-quality products. The Data QA Analyst should have a passion for learning and software testing with the desire to hold impactful roles on challenging projects paired with a firm understanding of SQL and Python.

Essential Functions: 

  • Understand and actively contribute to conversations during sprint planning and refinement meetings, identify opportunities for testing, and advocate for our end users
  • Define acceptance criteria that is clear and testable
  • Participate in analysis, interpretation, and translation of complex data, issues, trends, and relationships to ensure our customers data integrity and validity
  • Write detailed and accurate test plans and test cases based on acceptance criteria and other areas of risk from feature implementation
  • Identify any data outliers and document data anomalies for further investigation
  • Ability to write basic SQL and Python queries to support the testing of ETL pipelines
  • Work side by side with data engineers to deliver high-quality products
  • Record, interpret, and report all test results
  • Thoroughly and accurately document identified bugs in a timely manner
  • Assess risk and performs bug scoring and triage for new bugs
  • Run and analyze daily test automation runs when applicable
  • Be a vocal proponent for quality in every phase of the data engineering process
  • Take initiative to learn new things and grow rapidly from constant exposure to innovative ideas, concepts, and patterns as well as the ability to share those findings effectively
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree preferred in Computer Science, Data Analytics, or relevant field
  • 2+ years of experience in software quality and/or testing backend data.
  • 2+ years of SQL and Python development experience
  • 2+ years of experience testing ETL pipelines with an emphasis on quality, validation, and tracking
  • A thorough understanding of agile software development
  • Ability to analyze data across factors and time periods and identify and report trends/patterns
  • Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
  • Excellent written, verbal, presentation, and communication skills
  • Proactive work style and creative problem solver who can handle multiple projects, demonstrating a strong work ethic
  • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
  • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving

How to apply:

Apply to this position.

.Net Full Stack Developer

Department: IT

Position Description: A great candidate for the .NET Full Stack Developer position has a curious, analytical mind, and enjoys gaining new knowledge on the go in a fast-paced environment. They are dedicated to their work, quality-focused and are willing to take initiative and go the extra step to help the team. Collaboration and communicating effectively with teammates are important for this role.

Essential Functions: 

  • Understand the full technology stack and how all the pieces fit together
  • Create site layout/user interface from provided design concepts by using HTML/CSS best practices.
  • Development of robust and user-friendly .NET-based web applications.
  • Deliver testable, maintainable, and high-quality code
  • Performance tuning, improvement, and usability
  • Share knowledge, promote best practices, and collaborate with other engineers
  • Develop and deploy web APIs and integrations with web APIs
  • Take operational responsibility for the services we deploy
  • Assessing standards and technologies through experimentation/prototyping
  • Creating and maintaining relevant application design/implementation documentation, providing technical support and guidance to the solution developers
  • All other responsibilities as assigned

Qualifications:

  • Bachelor’s degree in Computer Science, Software Engineering or a related area is preferred
  • 3+ years software development in related technologies
  • Proficiency with fundamental front-end languages and frameworks: HTML, CSS, and JavaScript (jQuery and front-end frameworks such as React or Angular).
  • Proficient with the following server-side technology: C#, .NET Core, ASP.NET MVC.
  • Experience working with Azure DevOps (triage issues, source control and build/deploy).
  • Experience working with server and client-side testing frameworks: MS Test, Jest.
  • Proficiency with using source control and automated build technology for app deployment.
  • Understanding of REST/SOAP/XML services
  • Strong skills in creating SQL queries, query optimization and table design
  • Strong understanding of object-oriented programming
  • 2+ years iterative software development methodologies (e.g. Agile, Scrum, etc.)
  • Self-motivated, self-directed, and personally accountable
  • Excels in a highly collaborative, cross-functional environment
  • Client focused, obsessed with delivering high quality, robust solutions
  • Excellent at applying critical thinking skills and problem solving
  • Excellent communicator, able to anticipate and prevent problems
  • Works well in a team environment
  • Experience working with Microsoft Azure Cloud a plus
  • Experience working React.js a plus
  • Experience with automated testing frameworks and software a plus

How to apply:

Apply to this position.

Operations Support Specialist

Department: Client Services

Position Description: The Operations Support Specialist position assists Fintech clients by being a point of contact from onboarding to continuing client support. Focused on processing client requests timely and accurately. The Operations Support Specialist is a champion of Fintech to our clients and follows the Company’s philosophy of providing excellent service.

Essential Functions: 

  • Entry of enrollment forms adhering to the department standards, accuracy, and duplicate processing
  • Handle client phone calls 
  • Process bank account changes requested by client
  • Process all monetary and non-monetary returns which include client communication, tracking, and follow up
  • Timely handling of invoice approvals
  • Ongoing account maintenance as required
  • Timely processing of changes requested
  • Obtain and evaluate all relevant information to handle product and service inquiries 
  • Processing client/ Fintech requests to cancel services 
  • Maintain knowledge of Fintech policies, products, services, and internal procedures
  • Ability to recognize and qualify Sales leads
  • Responsible for confirming with the bank’s EFT transactions 
  • Client audits and proactive reach-outs
  • Adhere to department standard for SalesForce case assignments and closures
  • Maintain professional skills to ensure client satisfaction
  • Formulate recommendations for system enhancements and process improvements 
  • Assist with updating SOP’s and creating training documentation for internal and external use
  • Keep Management apprised of critical client situations
  • Promote positive interactions between all Fintech business units 
  • Front desk assistance as required
  • Other duties as assigned

Qualifications:

  • High school degree 
  • Minimum one-year client service experience
  • Interpersonal skills
  • Verbal and written communication skills 
  • People-oriented and client-focused
  • Problem analysis and problem-solving
  • Solution knowledge
  • Strategic thinking
  • Detail oriented 
  • Exceptional organizational and prioritization skills 
  • Must be a fluent Windows user with a basic understanding of database operation
  • Proficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)
  • Experience in helpdesk or ticketing system a plus
  • Ability to work independently as well as part of a team

How to apply:

Apply to this position.

Python Developer

Department: Data

Position Description: The Python Developer plays a critical role in helping us move and manage data through our data cloud infrastructure.

Essential Functions: 

  • Develop python scripts that move data across multiple database sources
  • Build and test modular processing scripts in coordination with Data Engineering team
  • Log pythonic processes in processing backend
  • Schedule dynamic management scripts through DAGs
  • Document and manage Linux based ETL server cluster
  • High attention to quality and details, including test automation
  • Ability to learn and apply new technologies
  • High organizational skills and ability to manage several projects at the same time
  • Ability to prioritize workload and work self-directed, as well as effectively collaborate as part of a team 

    Qualifications:

    • Bachelor’s degree (or equivalent professional experience) in relevant discipline (Applied Math/Stats, Industrial or Electrical Engineering, Information Technology)
    • 1-3 years of Python scripting experience
    • 1-2 years of SQL within MSSQL, Postgres
    • 1 year of Linux command shell experience
    • Airflow experience preferred

      How to apply:

      Apply to this position.

      React Native Developer

      Department: IT

      Position Description: Our React Native Developer plays a critical role in helping us build the forward-facing interactions for our users working with designers to deliver the best possible end-user experiences across a variety of platforms. 

      Essential Functions: 

      • High proficiency in Node.js.
      • High attention to quality and details, including test automation
      • Ability to learn and apply new technologies
      • High organizational skills and ability to manage several projects at the same time
      • Ability to prioritize workload and work self-directed, as well as effectively collaborate as part of a team

        Qualifications:

        • Bachelor’s degree (or equivalent professional experience) in Computer Science preferred
        • Previous experience with AWS technologies is a plus
        • Experience with GraphQL    
        • Global state management (Redux or MobX)  
        • Experience with Amplify Library

          How to apply:

          Apply to this position.

          Senior Digital Marketing Team Member

          Department: Marketing

          Position Description:

          The Senior Digital Marketing Team Member leads the company in B2B digital marketing strategy within the beverage alcohol industry. Our senior digital marketing position is responsible for planning and executing digital strategies and maintaining website optimization to grow our client base, wallet share and brand awareness while tracking SQLs, lead conversions, and KPIs associated with the digital strategy. Our position works with Sales and Marketing Enablement on lead flow automation and other automated and operational solutions that support revenue growth and performance tracking.

          Essential Functions: 

          • Determine and execute best use of digital budget that will deliver the expected ROI and track results
          • Work with Campaign Manager on the timing of such initiatives as it supports the overall goals of the department
          • Develop and maintain a campaign tracking method for sales team
          • Grow website engagement – i.e. increase form fills and time-on-site
          • Monitor and maintain website efficiency
          • Weekly recaps on campaign success and website performance
          • Monthly/Quarterly wrap-up on campaign success and website performance
          • Manage lead flow into CRM working with sales and marketing enablement
          • Build and manage marketing automation solutions to support lead generation and wallet share growth
          • Build and maintain Salesforce dashboard that tracks lead conversion
          • Build-out and maintain Pardot functionality as it pertains to list management, opt-out functionality, and score-carding
          • Manage back-end website build-outs / improvements to ensure sustainable growth and flexibility of use
          • Apply working knowledge of Salesforce software and Pardot CRM

            Qualifications:

            • Marketing degree, with digital specialization
            • Four years of successful digital marketing experience for B2B company
            • In-depth knowledge of digital marketing strategy and analytics to drive company sales
            • SEO
            • SEM
            • Strong experience using both Pardot and Salesforce
            • Experience using WordPress
            • Experience using Google AdWords
            • Experience using Google Analytics

              How to apply:

              Apply to this position.

              SMB Sales Representative

              Department: Sales

              Position Description: The SMB Sales Representative’s primary responsibility is to sell Fintech’s subscription-based service that assists retailers in the payment of their beverage alcohol purchase and provides visibility to their purchasing analytics. Our solution helps retailers conform to state regulations for purchasing beverage alcohol and maximizes profitability for their beverage alcohol program.

              Essential Functions: 

              • Prospect and qualify sales leads for sales pursuit using typical research vehicles such as trade publications, industry websites, social media platforms, distributor websites, and third-party partner websites too
              • Deliver phone and WebEx sales demos to small business owners
              • Utilize a consultative approach to uncover our prospects business challenges and position Fintech value statements as a means to mitigate those business challenges
              • Participate in sales-led marketing programs that promote clients interest
              • Develop relationships and maintain frequent communications with assigned distributors and strategic partners to increase lead referrals
              • Close deals
              • Prepare, collect and process sales service agreements for new clients
              • Participate in a weekly team sales cadence and sales performance reporting

              Qualifications:

              • Minimum two years inside or outside sales required
              • Self-starter and tenacious new business hunter
              • Goal-driven
              • Strong desire to compete in a professional manner and excel in sales peer group
              • People-oriented and client-focused
              • Ability to interact and communicate with internal team in a professional manner
              • Ability to interact with customers in a professional and friendly manner
              • Excellent phone manners are essential
              • Excellent communication skills (verbal and written)
              • Detail-oriented organizational skills
              • Ability to prioritize in order to meet timelines
              • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
              • Experience with a customer relationship management (CRM) software application (SalesForce.com preferred, but not required)
              • Phone training and/or online presentation experience a plus
              • Ability to work independently as well as part of a team

              How to apply:

              Apply to this position.

              Technical Writer

              Department: Data

              Position Description: The Technical Writer is a critical member of the data platform team.  This role creates and maintains technical documents related to data architecture, data attributes, and data lineage.  Partnering closely with the data engineering and data science teams, the Technical Writer will create and maintain documentation of technical processes, data definitions, and measures.

              Essential Functions: 

              • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
              • Keeps up to date with and applies emerging & current learning/documentation trends as well as standard methodologies
              • Create and maintain data documentation for use within data organization as well as help external users understand data attributes and measures
              • Translates technical concepts into clear, easy-to-understand, logically organized content
              • Consumes large amounts of technical details and organizes the information into digestible formats for users of varying technical levels
              • Proactive work style and creative problem solver who can handle multiple projects, demonstrating a strong work ethic
              • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
              • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem-solving

                Qualifications:

                • At least 2 years experience writing documentation related to data and/or technical processes
                • Must have a demonstrated ability to adhere to standards of plain language and be able to successfully convey complex information to readers at varying levels

                  How to apply:

                  Apply to this position.